Because the purchase of IDI Talavera Ceramic Tile products for your home or commercial project represents a significant investment, proper installation is critical. To help ensure a successful installation, please take note of the steps outlined below:

• Select your installer or fabricator with consideration and care. We also recommend that you request referrals from previous clients before making your final decision.
• Make sure your installer understands the special patterns or blending requirements that are part of the job. To ensure satisfactory results, we strongly recommend blending all tile before installation. Remember this is hand made and hand painted tile and each piece has its own character.
• See that your installer reviews and understands any special installation procedures recommended for specific products.
• The customer (or a representative of the customer) should supervise the installation.
• Confirm that all products have been inspected and approved before installation begins, as the installation of the product signifies acceptance.

• Lead Time
  While some of the products in this catalogue are inventoried in our warehouse, we cannot guarantee that all products will be in stock at any one time. Please place your orders as far in advance as possible to ensure your Material will be available when you need it. If a product is out of stock when you order, an IDI sales representative will be able to provide you with an expected delivery date. Depending on the source of the material, this lead time can range from 21 to 120 days.
• Inspection
  Please inspect your tiles immediately upon delivery. In the unlikely event that they have been damaged during shipment, a freight claim must be filed within 5 days of delivery. The customer or customer's agent should inspect the tile before installation. We will be happy to resolve any issues of acceptability before installation.
• Returns
  Special order products cannot be returned. Stock items can be returned within 30 days of receipt. All returns are subject to a 25% restocking fee. We cannot accept returns on tile which are in any way damaged or not in resaleable condition.
• PRINTING DISCLAIMER
  We have represented the color and character of the products in this catalogue as accurately as possible, but due to the inherent nature of the photographic and printing process, there may be some variation in the colors or textures of the actual product from what appears on the printed page. Always contact IDI for current samples before ordering if an exact match is critical.

Ceramic tile is a relatively maintenance-free product that requires little continuing care beyond regular cleaning. Most cleaning can be done with a damp cloth and a gentle non-acidic soap. More resistant staining such as calcium spotting and soap scum can be handled using specially designed cleaning products. Take care to avoid "over the counter" ceramic tile cleaners that contain phosphoric and glycolic acid that could etch some ceramic tile surfaces. All grout should be sealed with a proper grout sealer.